When Timing Matters Most
When a policyholder is displaced by fire, flood, storm or another insured event — or when a business needs to relocate staff into Melbourne at short notice — timing matters more than almost anything else. StayCentral works directly with insurers, loss adjusters, third-party administrators (TPAs) and relocation companies to place people into fully furnished, move-in-ready apartments in the Melbourne CBD, often within hours of the first call.
No hotel-style compromises. No reimbursement claims to chase. No surge pricing when someone’s already having the worst week of their year – just a straightforward accommodation partner who understands how claims and relocations actually work.
Why Insurers and Relocation Companies Choose StayCentral
- Move-in ready, properly. Furniture, kitchen essentials, wifi, a workspace — everything set up so a displaced policyholder or relocating employee can walk in and settle, not spend their first night working out where the kettle is.
- One invoice, not a reimbursement headache. We bill the insurer, TPA or relocation company directly — nobody’s policyholder should be out of pocket while paperwork catches up.
- Verified and compliant, no exceptions. Every property meets our safety and presentation standards, with secure ID verification (via Truvi) protecting both the occupant and the property.
- Stays that flex with reality. A few nights while a home’s being assessed, or several months through a rebuild — claims and relocations don’t run to a fixed calendar, so neither do we.
- A person, not a queue. One dedicated account manager who knows your account, your process and your urgency — you won’t be re-explaining the situation to someone new each time you call.
- Priority when it matters most. When a storm or flood event drives a spike in claims, partner accounts are first in line for available inventory.
- Commissionable rates available.
How Placement Works
- Tell us the brief — location, dates, party size, and anything specific (accessibility, pets, proximity to work or family).
- We confirm availability — pricing and terms already agreed against your account, so there’s nothing to negotiate on the day itself.
- Your policyholder or employee checks in — with a proper meet & greet and full property walkthrough, included as standard.
- We stay in the loop — for extensions, changes of circumstance, or whatever else comes up mid-stay, because it usually does.
What’s Included
Every insurance and relocation placement through StayCentral includes:
- A fully furnished apartment with all utilities and fast wifi
- A dedicated workspace (in most cases) — genuinely useful for relocating employees working from the apartment in those first weeks
- Welcome supplies on arrival
- Housekeeping and interim cleans, available on request
- 24/7 emergency support for the full length of the stay
- Flexible extension and change-of-date terms, because claims and relocations rarely run to schedule
- Invoicing sent direct to the insurer, TPA or relocation company
Partner With Us
For insurers, TPAs, loss adjusters and relocation companies placing accommodation at volume, our Partner membership sets up a standing agreement— negotiated rates, a dedicated account manager, quarterly account reviews, and priority allocation when it counts.
Get In Touch
To set up a Partner account for your organisation, email us and our team will be in touch within one business day.