STAYCENTRAL PRIVACY POLICY
This Privacy Policy governs the manner in which StayCentral collects, uses, maintains and
discloses information collected from Users (each, a “User”) of the https://melbourne-corporate-
apartments.com.au//website (“Site”). This privacy policy applies to the Site and all products and
services offered by StayCentral.
StayCentral is committed to providing quality services to you and this policy outlines our
ongoing obligations to you in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988
(Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store,
secure and dispose of your personal information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of
the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal identification information
Personal information is information or an opinion that identifies an individual. Examples of
personal information we collect includes names, addresses, email addresses, phone and
facsimile numbers.
We may collect personal identification information from Users in a variety of ways, including,
but not limited to, when Users visit our Site, place an order, fill out a form, and in connection
with other activities, services, features or resources we make available on our Site. Users may
be asked for, as appropriate, name, email address, mailing address, phone number, credit card
information. We will collect personal identification information from Users only if they voluntarily
submit such information to us. Users can always refuse to supply personally identification
information, except that it may prevent them from engaging in certain Site related activities.
When we collect personal information we will, where appropriate and where possible, explain to
you why we are collecting the information and how we plan to use it.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with
our Site. Non-personal identification information may include the browser name, the type of
computer and technical information about Users means of connection to our Site, such as the
operating system and the Internet service providers utilised and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies
on their hard drive for record-keeping purposes and sometimes to track information about them.
User may choose to set their web browser to refuse cookies, or to alert you when cookies are
being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
StayCentral may collect and use Users personal information for the following purposes:
• To improve customer service
Information you provide helps us respond to your customer service requests and support needs
more efficiently.
• To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the
services and resources provided on our Site.
• To improve our Site
We may use feedback you provide to improve our products and services.
• To process payments
We may use the information Users provide about themselves when placing an order only to
provide service to that order. We do not share this information with outside parties except to the
extent necessary to provide the service.
• To send periodic emails
We may use the email address to send User information and updates pertaining to their order.
It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
Your personal information is stored in a manner that reasonably protects it from misuse and
loss and from unauthorized access, modification or disclosure.
We adopt appropriate data collection, storage and processing practices and security measures
to protect against unauthorised access, alteration, disclosure or destruction of your personal
information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL
secured communication channel and is encrypted and protected with digital signatures. Our
Site is also in compliance with PCI vulnerability standards in order to create as secure of an
environment as possible for Users.
When your personal information is no longer needed for the purpose for which it was obtained,
we will take reasonable steps to destroy or permanently de-identify your personal information.
However, most of the personal information is or will be stored in User files, which will be kept by
us for a minimum of 7 years.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share
generic aggregated demographic information not linked to any personal identification
information regarding visitors and Users with our business partners, trusted affiliates and
advertisers for the purposes outlined above. We may use third-party service providers to help
us operate our business and the Site or administer activities on our behalf, such as sending out
newsletters or surveys. We may share your information with these third parties for those limited
purposes provided that you have given us your permission.
Third-party websites
Users may find advertising or other content on our Site that link to the Sites and services of our
partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control
the content or links that appear on these Sites and are not responsible for the practices
employed by websites linked to or from our Site. In addition, these Sites or services, including
their content and links, may be constantly changing. These Sites and services may have their
own privacy policies and customer service policies. Browsing and interaction on any other
website, including websites which have a link to our Site, is subject to that website’s own terms
and policies.
Where reasonable and practicable to do so, we will collect your personal information only from
you. However, in some circumstances, we may be provided with information by third parties. In
such a case, we will take reasonable steps to ensure that you are made aware of the
information provided to us by the third party.
Disclosure of personal information
Your personal information may be disclosed in a number of circumstances, including the
following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Disclosure of personal information internationally
Your personally identifiable information will be disclosed to international companies such as
TRUVI (UK) to help us verify identification. We will take reasonable steps to ensure that the
overseas recipient is not vulnerable to any privacy breaches. We will only disclose personal
information to entities that we reasonably believe are subject to a law or binding scheme that
protects information in a substantially similar way to the APPs.
Access to your personal information
You may access the personal information we hold about you and update and/or correct it,
subject to certain exceptions. If you wish to access your personal information, please contact
us in writing.
We will not charge any fee for your access request but may charge an administrative fee for
providing a copy of your personal information.
In order to protect your personal information, we may require identification from you before
releasing the requested information.
Maintaining the quality of your personal information
It is important to us that your personal information is up to date. We will take reasonable steps
to make sure that your personal information is accurate, complete and up-to-date. If you find
that the information we have is not up to date or is inaccurate, please advise us as soon as
practicable so we can update our records and ensure we can continue to provide quality
services to you.
Changes to this privacy policy
StayCentral has the discretion to update this privacy policy at any time. When we do, we will
revise the updated date at the bottom of this page. We encourage Users to frequently check
this page for any changes to stay informed about how we are helping to protect the personal
information we collect. You acknowledge and agree that it is your responsibility to review this
privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy,
please do not use our Site. Your continued use of the Site following the posting of changes to
this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings
with this site, please contact us at:
StayCentral
5/11 Trewhitt Court, Dromana Victoria 3936
(03) 9133 9999