Corporate Booking Terms

Corporate Accommodation Booking Terms

These terms apply to all bookings made by approved corporate clients with StayCentral and are designed to provide a simple, transparent framework for managing your accommodation requirements.

Payment Terms

  • New corporate clients are required to make an initial payment to confirm each reservation. Unless otherwise agreed, 50% of the accommodation cost is payable at the time of booking, with the remaining balance due prior to arrival.
  • Once a corporate account has been established, approved clients may be eligible for tailored invoicing arrangements or agreed payment terms for recurring or extended stays.
  • We accept payment by EFT, BPAY, Visa, Mastercard and American Express. Secure online payments are processed via our Verified SecureID payment platform.
  • All invoices are issued in Australian Dollars (AUD).

Security Deposit

A refundable security deposit (bond) of $1,200 is required for each reservation unless otherwise agreed in writing.

The bond may be held as a credit card pre-authorisation or paid by BPAY. Long-term stays, last-minute bookings or specific booking circumstances may require the bond to be paid by BPAY.

The security deposit may be applied to cover:

  • Damage to the property or its contents
  • Missing items
  • Excess cleaning beyond normal use
  • Unauthorised guests or occupancy
  • Smoking within the property
  • Unauthorised late departures
  • Costs arising from breaches of building rules or Owners Corporation by-laws
  • Any additional costs reasonably incurred by StayCentral in managing guest-related issues

Security deposits are generally released within 14 days of departure, subject to completion of final inspections and resolution of any outstanding claims.

Booking Amendments

Booking amendments are subject to availability.

Where possible, we will work with your organisation to accommodate changes to travel dates or guest details. Administrative fees may apply where substantial changes are requested after confirmation.

Cancellation Policy

We understand that business travel requirements can change.

  • Cancellations or reductions made more than 15 days prior to arrival may be cancelled without accommodation charges, subject to any non-recoverable merchant or administrative fees.
  • Cancellations received within 15 days of arrival, or early departures after check-in, may incur cancellation charges equivalent to the unused accommodation unless the cancelled dates can be rebooked.
  • For long-term or project-based accommodation, alternative cancellation arrangements may be agreed at the time of booking.

Corporate Responsibility

Where accommodation is booked on behalf of an employee, contractor or client, the booking organisation accepts responsibility for:

  • Payment of accommodation charges;
  • Any damage, loss or excess cleaning attributable to the guest;
  • Compliance with StayCentral’s House Rules and applicable building by-laws;
  • Any additional costs reasonably incurred as a result of guest actions.

Should recovery of outstanding amounts become necessary, the booking organisation agrees to reimburse all reasonable recovery costs.

Guest Identification

For security purposes, the primary guest is required to provide government-issued photo identification prior to, or at, check-in. Where requested, a credit card authorisation may also be required for security purposes.

Payment Security

All card payments are processed through our secure Verified SecureID payment gateway. StayCentral does not store credit card details on its systems.